Onboarding, end of life and everything in between
What you do after a lead turns into a customer is crucial. Writing it off as a “conversion” and calling it a day can be damaging to your business.
Designing a talkative hockey puck
VUI is new territory for both developers and designers. Developers are ramping up their skills to make machines take inputs and make sense of them better, while designers work on making the interaction less mechanic
Putting context in user stories with Jobs to Be Done
The Jobs to Be Done (JTBD) Framework is a powerful tool to understand customer context and innovate for success. In a market place full of distracted, unpredictable humans innovating takes more than knowing your customer demographics, you need to get into their heads and be prepared for the use of your product within the context of your customers’ lives.
Service Blueprint for validating ideas
Today, the competition amongst online retail businesses to gain customers and to keep them happy is fierce. Running a good business requires more than just selling a high-quality product. Customers now demand excellence in their experiences and are less forgiving to issues. When it comes to gaining and retaining happy customers, businesses need to offer products/services that addresses their true needs and adds value to their lives
Corporate culture – a big pill to swallow
There are a lot of things that feed into the quality of your work life. As social creatures, the culture of our surroundings is one of the most important one.