All posts by Andreas Conradi

Leadership,UX & Design Andreas Conradi

Consultant skill 3: Inspire divergent thinking by asking

Most management consultants hone their skills in deductive, convergent thinking. Considering pros and cons and making informed decisions. Design consultants bring another skill to the table. Divergent thinking aims to create better options in the first place, before narrowing down and making decisions in the convergent phase. It requires an empathetic, generative, and optimistic approach.

Leadership,UX & Design Andreas Conradi

Consultant skill 2: A more intentional inquiry

When a problem is initially stated, everyone assumes they understand it in the same way. That might be false because we tend to unconsciously fill the gaps with our own projections, and colour in the words with our own point of view. My aim for this article is to show how we can be more effective and intentional with our questions.