Most management consultants hone their skills in deductive, convergent thinking. Considering pros and cons and making informed decisions. Design consultants bring another skill to the table. Divergent thinking aims to create better options in the first place, before narrowing down and making decisions in the convergent phase. It requires an empathetic, generative, and optimistic approach.
When a problem is initially stated, everyone assumes they understand it in the same way. That might be false because we tend to unconsciously fill the gaps with our own projections, and colour in the words with our own point of view. My aim for this article is to show how we can be more effective and intentional with our questions.
A humble form of inquiry is perhaps not the fastest, but the most honest and durable way to building great relationships.Questions built on a relationship of mutual trust can achieve amazing outcomes for you and your clients. Watch it work.
I take you through some of the highlights of UX London 2017. A three day conference in South East London which offered talks and workshops from industry experts, Day 3 was Design day.
I take you through some of the highlights of UX London 2017. A three day conference in South East London which offered talks and workshops from industry experts, Day 2 was Service day.
I take you through some of the highlights of UX London 2017. A three day conference in South East London which offered talks and workshops from industry experts, Day 1 was Product day.
A group of us recently went to David McCandless’ talk at the Royal Institute. Spoiler – it was brilliant. Here’s how it got a couple of us thinking
We've seen a massive increase in the number of disruptive technologies emerging over the past few years. New tools, new tech and a new workforce have all fuelled this - we're no longer designing for a single, lonely user, but for an array of globally interconnected people.
As this scale changes, so must our design.
Slack (the communication software) is used by 5 million people on a daily basis (that's roughly the entire population of Norway), signed in for on average 10 hours per day - sending direct messages, sharing files, funny cat GIFS, making calls, you name it...
Design value should be measured in activities which contribute towards working software that delivers results.
This time 3 months ago (give or take) I didn't have much of an understanding of how to code. I’d been working with digital products for two years by then but my background in product/industrial design meant that I had been focussed on creating models with my hands, using physical materials to visualise and prototype my designs rather than delving into software and programming.
What you do after a lead turns into a customer is crucial. Writing it off as a “conversion” and calling it a day can be damaging to your business.
VUI is new territory for both developers and designers. Developers are ramping up their skills to make machines take inputs and make sense of them better, while designers work on making the interaction less mechanic
As sketching is often seen as an extension of writing and speaking, of course there is going to be some anxiety if you believe you are unfamiliar with, or unpracticed in, the language you are being asked to use. One solution to overcome this is to offer a simple and unified language in which to sketch: Sketch Thinking.
Increasingly, VR is being used as a tool for different sectors like healthcare, education, tourism, automotive and retailers and I want to focus on how these changes could have a positive impact on these sectors.
Red Badger is prototyping a series of play cards to help solve sticky challenges with inspiration from Lean, Agile and Coaching. Our research has shown that the toughest challenges for design consultants may not be in design or tech. In the following articles we are going to share our latest thinking with you.
You can’t really call it a cross-functional team if there isn’t UX and Design in it to deliver your product. But we see so many times we get a request to take out UXD from our team structure. Sound reasonable to you? Let me explain why they are not.
When you’ve got someone who’s best friend is Sketch, someone who knows all the secrets of Craft, a couple of casual coders and four design lovers, what can go wrong?
The Jobs to Be Done (JTBD) Framework is a powerful tool to understand customer context and innovate for success. In a market place full of distracted, unpredictable humans innovating takes more than knowing your customer demographics, you need to get into their heads and be prepared for the use of your product within the context of your customers’ lives.